Checking your user credentials:

There are six main user credentials that the government gateway client checks before accepting an online submission – you will need to check these for typing mistakes and if necessary, validity.

1. In Company > Company Maintenance > Tax, NI & Pension check the Tax District Number for that company has been entered correctly.
2. In the same location, check that the ‘Ref’ is the correct PAYE tax reference for that particular company.
3. In File By Internet > Setup check that the User ID under ‘ID Authentication’ is the same as you would use to log in to the gateway client at: www.gateway.gov.uk
4. Likewise, check the password at the same site.
5. Check the email address on this screen is the same as you registered with the HMRC.
6. Finally, on the same Setup screen, check your agent details are entered correctly – particularly your Agent ID (if applicable).

If you have confirmed that all the above is correct, you will need to log in to the government gateway (using the link above) to make sure that the information you have input into the Qtac software matches what the HMRC is expecting (e.g. does the PAYE reference you entered into Qtac match what the HMRC has on its site?). If the user credentials don’t match then you will need to correct the information in Qtac or contact the HMRC. If there is no information for the company you are trying to submit on the gateway website then you are not registered to submit for this company – again you will need to contact the HMRC directly.

HMRC PAYE Helpline: 0845 60 55 999